Return, Refund & Cancellation Policy

At Sileto Pharmaceuticals Ltd, we are committed to ensuring your satisfaction with all our healthcare products. All items delivered undergo strict quality checks for authenticity and safety.

Full Refund / Credit Note

You may be eligible for a full refund or credit note if your purchase was paid for and:

• You received a defective item.
• The ordered item(s) is lost or damaged during transit.
• The ordered item(s) is past its expiry date.

Items must be returned **in original packaging and unused**. Please retain your receipt for validation.

Note: Returns due to change of mind or ordering the wrong product will not be accepted. Inspect your order immediately upon delivery.

Refund Exceptions

Refunds or credit notes will not be provided if:

• You simply changed your mind.
• You purchased the wrong item by mistake.

How to Request a Refund / Credit Note

To request a refund, email your order details and reason for the refund to our support team. We take customer feedback seriously and strive to improve our service.

Credit notes will appear in your Sileto account within 24 hours of a valid complaint resolution. Authorized refunds are processed within 1 business day through the original payment method.

Refund requests must be submitted **within 48 hours of initial payment**.

Return Policy

Contact our helpdesk within 48 hours of delivery to return products for:

• Damaged packaging
• Items received used or expired
• Wrong item, color, size, or model
• Items with missing parts or accessories

Items that cannot be returned include products that cannot be returned for health or hygiene reasons, or items damaged after delivery unless defective.

Cancellation Policy

Orders can be cancelled within **2 hours** of placement by contacting our helpdesk: